Reference

sohotogel Privacy Policy For Your Account

The sohotogel Privacy Policy explains how we collect, use and protect details linked to your account, wallet status and device access.

Account clarityWallet recordsDevice securityPolicy access
sohotogel sohotogel Privacy Policy For Your Account
CONTACT ROUTES

Ask Support About Your Privacy Policy

You do not need to guess where a privacy request belongs. Our support chat and email route can connect your question with the account or payment record involved, while the contact panel shows the current service hours. If you are in Bandung or elsewhere in Indonesia, include your registered phone number and the subject of your request so we can locate the right record without asking for unnecessary details.

Team online

Privacy request

Use support chat to ask what account, device or wallet details we hold. We may ask you to confirm the registered phone number before discussing private account records.

Record correction

Send an email when your name, phone detail or payment reference needs correction. Include the specific field and supporting context, but never send your password or one-time code.

Status question

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record, share the payment reference and approximate time. We use that pair to check the stored status.

DATA HANDLING

Browse How We Handle Privacy Requests

Privacy work follows the same account path you use to reach the lobby: we identify the relevant record, check the request belongs to you, then apply the permitted change.

Account details

We use your submitted account details to create and maintain your profile, send account messages and match a privacy request to the correct record after phone verification.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create reference records. We use them to reconcile status, investigate disputes and answer account questions.

Cookies

Cookies and similar device storage can keep your session and language settings in place. You can manage browser permissions, although disabling them may interrupt account access.

Security signals

Login time, device type, browser details and failed access events may be checked when an account behaves unusually. We use these signals to protect your account, not to request your password.

Retention period

We retain records only for the period needed for account administration, payment reconciliation, dispute handling, security checks or legal duties. The period can differ by record type.

Change request

Ask through support chat or email to access, correct or delete eligible details. We confirm your identity first and explain if a record must remain for security or legal reasons.

Find Privacy Policy Answers Before Joining

These Privacy Policy answers cover the questions we expect before you open an account. They focus on the records created by phone verification, wallet activity, cookies and device access. If your case involves a specific payment reference or an account you can no longer open, contact support with the smallest useful set of details.

It covers account details, phone verification, device and login records, cookies, support messages, wallet status and payment references created through DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

We use your phone number to create and identify your account, complete the phone verification step and connect a privacy request to the correct account. We do not need your password or one-time code in support messages.

Yes. The policy covers payment references and status details returned through DANA, QRIS, OVO, GoPay, bank transfer and virtual account routes when they are linked to your account.

You can request a correction through support chat or email. Tell us which field is wrong and provide enough account context for identity checking; we will explain the outcome or any reason a record must stay unchanged.

Contact support chat or email and state which details you want removed. After identity checking, we delete eligible records where possible, while some security, dispute or legal records may need continued retention.

Cookies can maintain your session and settings, while device and login details help detect unusual access. Browser controls can restrict cookies, but the account path may not work correctly afterward.

Use the support chat for a direct account question or email for a written request. Include your registered phone number and relevant payment reference only after checking that the contact route is ours.