Reference

Open sohotogel Terms & Conditions Clearly

sohotogel Terms & Conditions explain how your account, wallet records, game access and policy requests work before you open the lobby.

Account rulesWallet recordsLocal-law accessPolicy requests
sohotogel Open sohotogel Terms & Conditions Clearly
POLICY HELP PATH

Check Terms Questions Through Account Support

A clear support route helps when a Terms & Conditions question affects your account or wallet record. We ask you to include your account identifier, the relevant date and any DANA, OVO or QRIS receipt reference, so our team can locate the correct policy event. In Bandung and across Indonesia, use the support route displayed inside your account and check the contact page for current service hours.

Team online

Account access

For a phone verification or login question, send the account identifier and the exact message shown on your device. We use those details to connect your request with the applicable account clause.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the receipt reference without sharing your password. We can then compare the record with the payment clause.

Policy changes

If you want to question, correct or request a change to a Terms & Conditions record, use the account support path and name the section involved. We will direct the request to the relevant team.

ACCOUNT SAFEGUARDS

Browse How We Apply These Terms

The policy is easier to use when you know what happens behind each account step. We keep the Terms & Conditions connected to practical records: phone verification, wallet references, device access and…

Account details

Enter details that belong to you and keep them current. Our Terms & Conditions allow us to ask for clarification when account information conflicts with a phone verification record or a wallet transaction reference.

Password security

Your password and verification code must remain private. If you change phones or notice an unfamiliar login, contact account support promptly so we can apply the security steps described in the policy.

Device behaviour

The terms apply whether you open the account on a mobile browser or desktop browser. Closing a browser does not erase account records, and changing devices does not remove an existing policy obligation.

Cookies and sessions

Cookies may keep a session active and help connect your account with the correct policy display. Your browser settings can affect this function, so a blocked cookie may require another account login.

Record retention

We retain account, transaction and support records for the period needed to operate the service, resolve disputes and meet applicable requirements. A request can ask what record is held and why.

Change requests

To request a correction, deletion assessment or explanation, use the support path in your account and identify the record. We may need account verification before discussing personal or wallet details.

Browse Answers About Account Terms

These Terms & Conditions answers address the questions we expect before account access: what you accept, how records are handled, which payment references matter and how to ask for a correction. Keep your phone verification details and transaction receipt available when you contact us, because those records help us respond to the correct account.

They cover account creation, phone verification, permitted access, wallet and game-session records, security duties, policy updates, support requests and account closure. Eligibility depends on local law, including where local law permits access.

They apply when you create or use an account, open the lobby, submit a wallet transaction or contact support about a policy matter. The current wording shown on the site governs that activity.

Access depends on local law. Before continuing, you must make sure your location and account use are permitted. Our Terms & Conditions require you to stop access where local law does not permit it.

You must provide accurate account details and complete the phone verification step shown during account access. If details conflict with an existing record, our Terms & Conditions allow us to request clarification.

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help identify a transaction. Keep the receipt and date, then share them through support without sending your password or verification code.

We use account, device, transaction and support records to operate the service, apply the Terms & Conditions and address disputes. Cookies may support sessions, while retention follows operational and applicable requirements.

Use the support path inside your account, name the relevant clause or record and explain the requested change. We may verify your account first, then confirm whether the request can be processed.